The tremendous volume of calls received by our office can create problems for all involved. We try to answer calls as efficiently as possible. The following suggestions may help to minimize your time on the phone:

  • Identify the nature of your call at the onset so that the appropriate office personnel can assist you.
  • Avoid making non-urgent calls in the early morning.
  • Have writing materials and a pharmacy phone number readily available before calling.
  • In case of a life-threatening emergency, take your child to the nearest hospital emergency room or call 911.
  • If your child has ingested something call us or contact Poison Control directly at 1-800-462-0800 or 1-800-292-6678.
  • In an urgent situation, please call before coming to the office to be certain we are prepared for your problem.

Our personnel are trained to assist you with many of your concerns and problems both in the office and on the phone. Our nurses have written instructions to help them make appropriate decisions relative to the management of common pediatric problems. Any unusual concern is brought to a physician's attention. When calling for information that requires the office staff to check your child's chart or other information sources, please provide a phone number where you can be reached when this information is available. This includes all requests or refills for prescription medications. Phone calls are returned as quickly as possible.


Eastern Shore Children's Clinic provides extended office hours on weekday evenings and on Saturday mornings. The exact duration of these hours is dependent upon the extent of illness in the pediatric community at any one time. Please call as early as possible during the day, especially if you feel your child will need to be evaluated by a pediatrician. If a problem arises after office hours one of us may be reached through the answering service.

We appreciate your consideration in restricting these calls to emergencies. Non-emergency calls such as medication refills, diaper rash, behavior problems and feeding questions should wait until routine office hours. See our office brochure for information that might be helpful in answering some routine questions.